How to resize images

When you send all the supporting documents for a profile creation to iKhokha, it is vital that you attach ALL the supporting documents to this one email. If the images are too big, the email won’t go through. If you send the images in separate emails, then each email will be seen as a new ticket by the iKhokha on-boarding team, which will delay the application.

Reminder: which images do you need to send as attachments?

  • A banking confirmation letter, or bank statement not older than 3 months.
  • POA, (proof of address like a municipal bill, a phone bill, a store account statement, DSTV account etc.
  • IF the outlet owner wants to make use of the iKhokha sim card offer of R49 per month the sales rep also needs to stipulate that the outlet owner wants to activate them / or not and take pics of the sim cards (both the MTN and the Vodacom ones) and attach these to the email as well (See image 2).
  • Take a photo of the back of the device with the serial number so that the device is connected to this outlet.  
  • Two photos – one of the interior, and the other of the outside of the outlet. 
  • Take a picture of the owner’s ID making sure to get all corners in the photo if it’s a booklet, include pics of the front and back if it’s a smart card.
  • Take a photo of the outlet owner.
  • Take a photo of the outlet owner holding their ID next to their face.

How to resize images

Step 1: Download this app from the Google Play store: Compress image size in kb & mb (the name of the app). It looks like this:

Step 2: Open the app and select the image you want to resize:

Step 3: Select ‘Gallery’ or ‘Camera’

Step 4: Do not touch the ‘Quality’ button. Use the slider to reduce the photo size to 2 MB and select compress.

Step 5: The photo will now be automatically saved in your gallery, in a compressed folder.

Step 6: You can find your compressed photos in a new folder under ‘Gallery’ or ‘Other’ as COMPRESS

Step 7: Create an email with the compressed images attached.

You need to double check that the compressed images sizes are as per the example. If they are bigger, then the email won’t send.

Click here to return to Documents you need to create a new client profile.

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